How HostingCPU handles abuse, malware, spam, fraud, and complaints.

1. Types of Complaints Covered

HostingCPU may review reports relating to phishing, malware, spam, botnet behavior, denial-of-service activity, fraud, copyright infringement, impersonation, harassment, unlawful content, and other misuse of services.

2. Information Required

Reports should include sufficient information to identify the affected service, domain, IP, URL, account, log evidence, dates, and a clear description of the alleged violation. Incomplete reports may delay action.

3. Investigation and Action

HostingCPU may investigate reports, request information from the customer, preserve relevant records, disable specific content, null-route traffic, suspend services, or terminate accounts where appropriate. We are not obligated to disclose internal investigative steps or outcomes to complainants.

Where HostingCPU believes that a website, server, mailbox, application, or control panel is compromised or being used for misuse, HostingCPU may isolate, disable, suspend, reset credentials, restrict access, take emergency remediation steps, or remove network exposure without prior notice if reasonably necessary to reduce harm. Such steps may cause temporary or permanent inaccessibility, data alteration, or service interruption, and are authorized under these Terms to protect broader platform integrity.

4. Copyright and Intellectual Property

If a complaint concerns copyrighted or protected material, the complainant must provide a good-faith statement, contact details, proof of rights, identification of the allegedly infringing material, and enough information for HostingCPU to assess and respond. We may remove or disable access while a complaint is reviewed.

5. No Obligation to Pre-Monitor

HostingCPU does not undertake a general duty to monitor all hosted content or traffic, but reserves the right to review, filter, preserve, remove, or restrict material or services where reasonably necessary to protect systems, customers, vendors, or legal interests.

Accounts that repeatedly attract substantiated abuse complaints, fail to remediate within required timeframes, or create disproportionate platform risk may be treated as repeat offenders and may be suspended, terminated, denied restoration, or refused future service at HostingCPU’s discretion, subject to applicable law and any signed enterprise agreement.

Last updated: April 9, 2026